- Almost everyone who uses the Internet has a web-based email account. Many people have two or more, so the likelihood of a forensic investigator coming across a case involving webmail communication is very high. While law enforcement examiners can ask service providers for the email contents through a court order, corporate and non-government examiners have to rely on what evidence is left on the computer or mobile device.
- The three largest webmail providers are Google’s Gmail, Microsoft’s Hotmail/Outlook.com, and Yahoo Mail. Together they account for well over one billion users. Each provider offers some unique features but they’re generally all quite similar in implementation from a forensics standpoint. This article will discuss how webmail artifacts are stored and investigated on a PC or laptop, mobile devices, and other applications that support and store webmail evidence.
Internet Explorer
Since Internet Explorer (IE) is installed by default on most Windows installations, it’s likely the most commonly used and should always be searched when looking for webmail—or any browsing artifacts for that matter. Depending on the version of Windows and IE installed, the evidence will be stored in different locations. The locations are listed below:
- WinXP – %root%/Documents and Settings/%userprofile%/Local Settings/Temporary Internet Files/Content.IE5
- Win Vista/7 – %root%/Users/%userprofile%/AppData/Local/Microsoft/Windows/Temporary Internet Files/Content.IE5
- Win Vista/7 – %root%/Users/%userprofile%/AppData/Local/Microsoft/Windows/Temporary Internet
- Files/Low/Content.IE5
- Win8/IE10 – %root%/Users/%userprofile%/AppData/Local/Microsoft/Windows/History
Mozilla Firefox
Firefox is a very popular browser and also stores its cache data in various locations based on the operating system installed. It’s installed as the default browser on many Linux distributions and is available for MacOS-X as well.
- WinXP – %root%/Documents and Settings/%userprofile%/Local Settings/Application Data/Mozilla/Firefox/Profiles/*.default/Cache
- Win7/8– %root%/Users/%userprofile%/AppData/Local/Mozilla/Firefox/Profiles/*.default/Cache
- Linux – /home/%userprofile%/.mozilla/firefox/$PROFILE.default/Cache
- MacOS-X – /Users/%userprofile%/Library/Caches/Firefox/Profiles/$PROFILE.default/Cache/
Google Chrome
Google Chrome is also one of the top 3 browsers used today. It is available for Windows, Linux, and MacOS-X. Google also makes the Chromium open source project available to Linux users and runs very similar to the regular Chrome package with some minor differences .- WinXP – %root%/Documents and Settings/%userprofile%/Local Settings/Application Data/Google/Chrome/User Data/Default/Cache
- Win7/8 – %root%/Users/%userprofile%/AppData/Local/Google/Chrome/User Data/Default/Cache
- Linux – /home/%userprofile%/.config/google-chrome/Default/Application Cache/Cache/
- MacOS-X – /Users/%userprofile%/Caches/Google/Chrome/Default/Cache/

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